Refund & Cancellation Policy

This Refund & Cancellation Policy applies to services provided by Chargein Kiosk Private Limited, operating under the brand name “Digicloak”, including digital luggage locker services, mobile charging facilities and related digital services.

1. Successful Transactions

Once a booking or service transaction has been successfully completed, the applicable charges may generally be non-refundable except where:

• Digicloak is unable to provide the booked service;
• The transaction is subsequently identified as failed despite the customer's account being debited;
• The customer has been charged more than once for the same transaction;
• A refund is required under applicable law; or
• Digicloak otherwise determines that a refund is appropriate.

Any specific cancellation conditions applicable to a particular service or location will be displayed to the customer where applicable before completion of the transaction.

2. Failed Transaction Where Customer Has Been Debited

If a transaction fails but the customer's bank account, debit card, credit card, UPI account or other payment account has been debited, the customer may contact Digicloak with the transaction details.

Digicloak will verify the transaction with the relevant payment gateway, bank, UPI provider or other payment service provider.

3. Duplicate Transactions

If a customer is charged more than once for the same booking or service because of a duplicate transaction, Digicloak will verify the transactions. After verification, the duplicate/excess amount will be refunded through the appropriate payment channel.

4. Digicloak Unable to Provide the Service

If Digicloak receives payment but is unable to provide the booked service because of a technical problem, equipment failure, service interruption, closure of the facility or another reason attributable to Digicloak, the customer may be eligible for a refund.

Where applicable, Digicloak may provide either a refund or an alternative service/booking.

5. Cancellation by Customer

Cancellation and refund eligibility may depend on:

• The type of service booked;
• The particular location;
• The booking duration;
• The time of cancellation; and
• Whether the service has already commenced.

6. No Refund for Completed/Consumed Services

Where a customer has successfully used a Digicloak service, no refund will ordinarily be provided merely because the customer subsequently chooses not to use the service, except where required under applicable law.

7. Refund Method

Refunds will ordinarily be processed through the original payment method (e.g. source bank or UPI account).

8. Refund Verification & Security Notice

For security and fraud-prevention purposes, Digicloak may request information reasonably necessary to verify a claim:

• Booking/reference number
• Transaction ID
• Date and time of transaction
• Registered mobile number
• Payment confirmation screenshot / bank reference

9. Refund Timeline Process

10. Service Disruption

If a facility becomes unavailable due to circumstances beyond reasonable control (power failure, network outage, emergency closure, force majeure), Digicloak will make reasonable efforts to address the situation and provide a refund or alternative solution where appropriate.

11. Fraudulent or Unauthorised Claims

Digicloak reserves the right to investigate suspected fraudulent or duplicate claims and take appropriate action under applicable law.

12. How to Request a Refund

Customers may reach our support desk directly:

13. Changes to this Policy

Digicloak may update this Refund & Cancellation Policy from time to time. The latest version will be published on the Digicloak/Chargein website with the applicable effective date.

14. Company Details

Chargein Kiosk Private Limited
Brand: Digicloak
386, Sahitya Industrial Hub, Bakrol-Bujrang, Ahmedabad – 382430, Gujarat, India.
Email: legal@chargein.in
Customer Support: 9909560100
Website: www.chargein.in