This Privacy Policy explains how Chargein Kiosk Private Limited, operating under the brand name “Digicloak” (“Digicloak”, “Company”, “we”, “us” or “our”), collects, uses, stores, processes and protects personal information of users who access our website, mobile application, digital locker facilities, mobile charging facilities and related services.
By using Digicloak's website, application, digital lockers, mobile charging facilities or related services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We May Collect
Depending on the service used, we may collect:
- Name
- Mobile number
- Email address
- Transaction/order details
- Locker booking details
- Locker number and booking/reference number
- Payment and transaction information
- Date, time and location of use
- Device and technical information
- IP address and browser information
- Customer support communications
- Information voluntarily provided by you
We do not intend to collect information that is unnecessary for providing our services.
2. Payment Information
Payments may be processed through third-party payment gateways.
Digicloak does not ordinarily store complete debit/credit card numbers, CVV numbers, UPI PINs, passwords or other payment authentication credentials.
Payment information may be processed by authorised payment service providers in accordance with their respective privacy policies and applicable laws.
3. How We Use Your Information
We may use personal information to:
- Provide luggage locker services
- Process locker bookings
- Provide mobile charging services
- Generate receipts and booking confirmations
- Process payments and refunds
- Verify failed or disputed transactions
- Provide customer support
- Send service-related communications
- Prevent fraud, misuse and unauthorised access
- Maintain transaction and operational records
- Improve our services
- Comply with applicable laws, regulations and lawful governmental requests
We will process personal data for specified purposes and seek to limit collection to information reasonably necessary for those purposes.
4. Consent
Where consent is required by applicable law, Digicloak will seek consent through an appropriate notice or electronic mechanism.
You may withdraw consent where the applicable legal basis for processing is consent. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for providing those services.
5. Sharing of Information
We may share necessary information with:
- Payment gateway and payment service providers
- Technology and hosting service providers
- Locker management/service providers
- Customer support providers
- Government authorities where legally required
- Railway stations, airports, malls, bus terminals or other locations where Digicloak operates, where necessary for service delivery or compliance
- Professional advisers where reasonably necessary
We do not sell customers' personal information for monetary consideration.
6. Data Security
We take reasonable security measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for:
- Providing our services
- Customer support
- Refund and transaction verification
- Accounting and taxation
- Fraud prevention
- Dispute resolution
- Compliance with applicable laws and regulations
When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable law.
8. Children's Information
Digicloak's services are not intentionally directed toward children where applicable law requires parental consent.
We do not knowingly collect personal information from children in violation of applicable law.
9. Cookies
Our website may use cookies and similar technologies for functionality, security, analytics and improving user experience.
Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
10. User Rights
Subject to applicable law, users may have rights relating to their personal information, including rights to access information about processing, correction, withdrawal of consent and grievance redressal.
Requests may be submitted using the contact details provided below.
11. Grievance Redressal
For privacy-related questions, complaints or requests, please contact our designated Grievance Officer:
Grievance Officer / Privacy Contact: Mehul Shukla
Email: legal@chargein.in
Phone: 9909560100
Address: 386, Sahitya industrial hub, Bakrol-Bujrang, Ahmedabad – 382430, Gujarat, India
We will endeavour to acknowledge and address complaints within the timelines prescribed by applicable law.
12. Changes to this Privacy Policy
Digicloak may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.
The updated policy will be published on this page with the revised effective date.
13. Contact Us
Chargein Kiosk Private Limited
Brand: Digicloak
Registered Office: 386, Sahitya industrial hub, Bakrol-Bujrang, Ahmedabad – 382430, Gujarat, India
Email: legal@chargein.in
Customer Support: 9909560100
Website: www.chargein.in